BPO&SSC
Moldova’s BPO & SSC sector has a high potential, given the advantages offered by the country both in terms of talented human resources and competitive costs.
Key Facts
12%
Corporate Income Tax
7%
Unique tax on turnover in IT virtual Parks
350 EUR/month
Customer service agent salary
1 585 EUR/month
Average monthly wage in IT Park
59 000
Higher education students
550,000+ sq. meters in over 100 buildings
Modern office stock
15 000 university graduates
Yearly pipeline
350 summer flights/week
Chișinău International Airport (KIV)
The BPO & SSC sector in Moldova has a high potential, given the advantages the country offers both in terms of talented & multilingual human resources and competitive costs.
Currently, the BPO segment represents approximately 12% of the outsourcing market. According to the IDC report, it is estimated that the industry will record significant growth, reaching a value of $30.42 M by 2024, compared to $17.66 M in 2019.
The BPO & SSC in Moldova is developing fast due to its highly skilled and multilingual population, excellent internet connection and coverage, and telecommunication infrastructure.
It is estimated that the current workforce size of Moldova’s BPO & SSC industry is over 3,000 people (excluding IT outsourcing), servicing European and US markets predominantly. More than 14 languages are serviced by local firms for external clients. The service focus is across multiple industries, especially in the logistics, travel, telecom, marketing, and accounting sectors. In recent years, there has been a continuous increase in higher-value services in the BPO sector in Moldova, through the addition of sophisticated services, including legal outsourcing, HR outsourcing, financial analysis, engineering, business Intelligence, etc.
Circa 80% of companies use English as their working language. While most of the companies that outsource their operations in Moldova come from the US and Western Europe, in many cases, the projects come from their subsidiaries in Moscow, Bucharest, or Kyiv. In this situation, Moldova has a unique advantage with a very high proficiency in both Russian and Romanian, and entire teams can be easily moved to work on a project basis either in Romania or in Russian-speaking countries.
Chisinau, the capital of Moldova, is proud to have won the “Emerging city of the year in SEE” award, ahead of cities such as Tbilisi and Sofia, in one of the most important conferences in the field of Business Process Outsourcing & Shared Service Center – “CEE Business Services Summit and Awards 2020”, held in Warsaw, Poland.
Currently, the BPO segment represents approximately 12% of the outsourcing market. According to the IDC report, it is estimated that the industry will record significant growth, reaching a value of $30.42 M by 2024, compared to $17.66 M in 2019.
The BPO & SSC in Moldova is developing fast due to its highly skilled and multilingual population, excellent internet connection and coverage, and telecommunication infrastructure.
It is estimated that the current workforce size of Moldova’s BPO & SSC industry is over 3,000 people (excluding IT outsourcing), servicing European and US markets predominantly. More than 14 languages are serviced by local firms for external clients. The service focus is across multiple industries, especially in the logistics, travel, telecom, marketing, and accounting sectors. In recent years, there has been a continuous increase in higher-value services in the BPO sector in Moldova, through the addition of sophisticated services, including legal outsourcing, HR outsourcing, financial analysis, engineering, business Intelligence, etc.
Circa 80% of companies use English as their working language. While most of the companies that outsource their operations in Moldova come from the US and Western Europe, in many cases, the projects come from their subsidiaries in Moscow, Bucharest, or Kyiv. In this situation, Moldova has a unique advantage with a very high proficiency in both Russian and Romanian, and entire teams can be easily moved to work on a project basis either in Romania or in Russian-speaking countries.
Chisinau, the capital of Moldova, is proud to have won the “Emerging city of the year in SEE” award, ahead of cities such as Tbilisi and Sofia, in one of the most important conferences in the field of Business Process Outsourcing & Shared Service Center – “CEE Business Services Summit and Awards 2020”, held in Warsaw, Poland.
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